Investor Charter

Rights, responsibilities and grievance redressal for investors

AVision and Mission Statements for Investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

BDetails of Business Transacted by the Research Analyst

1To publish research report based on the research activities of the RA.
2To provide an independent unbiased view on securities.
3To offer unbiased recommendation, disclosing the financial interests in recommended securities.
4To provide research recommendation, based on analysis of publicly available information and known observations.
5To conduct audit annually.
6To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
7To maintain records of interactions with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

CDetails of Services Provided to Investors

Onboarding of Clients

•Sharing of terms and conditions of research services
•Completing KYC of fee paying clients

Disclosure to Clients

•To disclose information that is material for the client to make an informed decision, including details of business activity, disciplinary history, terms and conditions, details of associates, risks and conflicts of interest.
•To disclose the extent of use of Artificial Intelligence tools in providing research services.
•To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider.
•To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.

•To distribute research reports and recommendations to the clients without discrimination.
•To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
•To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
•To disclose the timelines for the services provided by the research analyst to clients and ensure adherence.
•To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
•To treat all clients with honesty and integrity.
•To ensure confidentiality of information shared by clients unless required by law or specific consent is provided.

DGrievance Redressal Mechanism

Step 1 — Contact Research Analyst Directly

In case of any grievance/complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Step 2 — SCORES 2.0 / RAASB

SCORES 2.0 is a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner.

Visit SCORES 2.0

Two level review process:

1First review done by designated body (RAASB)

2Second review done by SEBI

Step 3 — SMARTODR / Physical Complaint

If not satisfied with the resolution, the investor has the option to file the complaint on SMARTODR platform for resolution through online conciliation or arbitration.

Access SMARTODR Portal

Physical complaints may be sent to:

Office of Investor Assistance and Education,

Securities and Exchange Board of India, SEBI Bhavan,

Plot No. C4-A, G Block, Bandra-Kurla Complex,

Bandra (E), Mumbai - 400 051

ERights of Investors

✓Right to Privacy and Confidentiality

✓Right to Transparent Practices

✓Right to Fair and Equitable Treatment

✓Right to Adequate Information

✓Right to Initial and Continuing Disclosure

✓Right to Fair & True Advertisement

✓Right to Awareness about Service Parameters and Turnaround Times

✓Right to be informed of the timelines for each service

✓Right to be Heard and Satisfactory Grievance Redressal

✓Right to timely redressal

✓Right to Exit from Financial product or service as per agreed terms

✓Right to clear guidance and caution notice for Complex and High-Risk Financial Products

✓Additional Rights to vulnerable consumers — Right to access services even if differently abled

✓Right to provide feedback on financial products and services

✓Right against coercive, unfair, and one-sided clauses in financial agreements

FExpectations from Investors (Responsibilities)

✓

Do's

•Always deal with SEBI registered Research Analyst.
•Ensure that the Research Analyst has a valid registration certificate.
•Check for SEBI registration number.
•Always pay attention towards disclosures made in the research reports before investing.
•Pay your Research Analyst through banking channels only and maintain duly signed receipts.
•Before buying/selling securities, check for the research recommendation provided by your Research Analyst.
•Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
•Seek clarifications and guidance on research recommendations, especially for complex and high risk financial products.
•Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service.
•Always be aware that you have the right to provide feedback to your Research Analyst.
•Always be aware that you will not be bound by any clause contravening any regulatory provisions.
•Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts

•Do not provide funds for investment to the Research Analyst.
•Don't fall prey to luring advertisements or market rumors.
•Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
•Do not share login credentials and password of your trading, demat or bank accounts with the Research Analyst.

Important

The RA shall never ask for your login credentials, OTPs for your Trading Account, Demat Account or Bank Account. Never share such information with anyone.

SEBI Registered RA List

View all SEBI Registered Research Analysts